Housing Corporation Complaints Committee The Hague: how to submit your complaint about your landlord
A housing corporation complaints committee in The Hague is an independent body that assists tenants in the region with disputes with their housing corporation or social landlord. Problems such as defective maintenance, unreasonable rent increases or poor service? In The Hague, you can turn to this committee. They act as mediators and provide advice or binding decisions, tailored to your situation.
Why a housing corporation complaints committee in The Hague?
Many tenants in The Hague and surrounding areas are unaware of their right to a complaints procedure. This procedure resolves disputes between tenant and landlord fairly and in a structured manner. Useful when:
- Your landlord ignores your report.
- Your complaint is unjustly rejected.
- You want a binding decision without immediately going to the District Court of The Hague, Prins Clauslaan 60.
- There is a dispute about maintenance, rent price or lease conditions.
The committee is independent and consists of experts in tenancy law, mediation and complaint handling, specifically for the Hague housing market.
Legal basis: relevant laws for The Hague
A complaints committee is not mandatory, but most Hague housing corporations have one. Based on the General Administrative Law Act (Awb) and Housing Act 2015, which regulate the landlord-tenant relationship.
Key articles:
- Article 7:10 Awb: procedure for complaints and objections at housing corporations.
- Article 7:11 Awb: right to object to landlord decisions.
- Housing Act 2015, Article 7:200 et seq.: rules for maintenance, increases and tenancy rights.
Check your corporation's own complaints procedure in the lease agreement or on their website. For free advice: Legal Aid Office The Hague, Lutherse Burgwal 10.
How does it work at a Hague complaints committee?
The process at housing corporations in The Hague proceeds in a structured manner:
- Complaint to landlord: Submit in writing via letter, email or online form. Response within 4 weeks.
- Objection to committee: Not satisfied? Written objection with explanation of why the response is inadequate.
- Investigation and hearing: Committee hears parties, often via discussion or in writing, with a focus on mediation.
- Decision: Mediation fails? Binding decision or advice, depending on the procedure.
Processes may vary slightly per Hague housing corporation.
Examples of complaints in The Hague
Typical cases at Hague committees:
| Type of complaint | Example | Possible solution |
|---|---|---|
| Maintenance | Heating defective, landlord ignores report. | Committee enforces repair within deadline. |
| Rent increase | Unauthorized increase without justification. | Assessment of whether increase is lawful; adjustment if necessary. |
| Service | Poor communication about repairs. | Mediation for better handling. |
For personal assistance: start with your corporation or the Legal Aid Office The Hague.