Exchange Terms in Stores in Den Haag
In Den Haag, physical stores such as those in the Grote Marktstraat or Scheveningen have specific rules for exchanging or returning purchases. As a resident of Den Haag, you have no statutory right to exchange in-store purchases, but many Den Haag retailers offer this voluntarily through their own exchange terms. Know these rules to avoid surprises in local stores.
What are exchange terms in Den Haag stores?
The in-store exchange terms in Den Haag describe the conditions under which a product can be exchanged or returned, for example, if the wrong size or color was purchased. Unlike online purchases with a 14-day cooling-off period, exchanging in physical stores is a service provided by the retailer. Check the terms on the receipt, website, or at the checkout in stores like HEMA or Primark in Den Haag. Also consult the overview of exchange rules for basic information.
Common requirements in Den Haag stores include:
- Time limit: Usually 14, 30, or 8 days after purchase.
- Product condition: Undamaged, unused, and in original packaging.
- Receipt: Always required as proof of purchase.
- Exceptions: No exchanges for hygiene items (underwear), perishable goods, or personalized products.
Legal basis for exchange terms
The legal foundation for exchanges in Den Haag is set out in the Civil Code (BW), Book 6 and 7. Relevant articles:
- BW art. 6:247: Sales agreement binds both parties; no free cancellation without reason.
- BW art. 7:17: In case of defects (non-conformity), right to repair, replacement, or refund – this overrides exchange terms.
- BW art. 7:46c: Cooling-off period applies only to distance sales, not stores in Den Haag.
Den Haag stores may set their own terms, provided they are not unreasonable (BW 6:233). The ACM oversees misleading practices; if in doubt, contact the Legal Aid Office Den Haag.
Rights and obligations in Den Haag
As a consumer in Den Haag, you have:
- No fixed right to exchange, except as promised by the store.
- Statutory right in case of defects (BW 7:17): repair, replacement, discount, or cancellation.
- Right to clear information on terms in advance.
The retailer must:
- Act consistently with promised exchange rules.
- Refuse only in accordance with their own published terms.
Unjustified refusal in case of defects? Contact the Legal Aid Office Den Haag or proceed to the District Court of Den Haag or Disputes Committee.
Practical examples from Den Haag
Example 1: A sweater at H&M in the Grote Marktstraat: 'Exchange within 30 days with receipt, unworn.' Wrong size? No problem.
Example 2: At Action in Den Haag: 'No exchange on underwear.' Attempt fails, rightfully so.
Example 3 (defect): Shoes with a tear after one day at a store in Scheveningen. The store must take action (BW 7:17), regardless of terms. Keep photos and receipt!
Comparison: store vs. webshop in Den Haag
| Aspect | Physical store Den Haag | Webshop |
|---|---|---|
| Statutory right | No, voluntary | Yes, 14 days (BW 6:230o) |
| Terms | Own rules (e.g., 14 days, receipt) | Standard 14 days, unused |
| Return costs | At your expense | Usually store's |
| Defects | Statutory (BW 7:17) | Cooling-off + non-conformity |
Frequently asked questions about exchange terms in Den Haag
Can a Den Haag store refuse an exchange?
Yes, if no defect. Base it on published exchange terms; check website or checkout. Seek advice from Legal Aid Office Den Haag.
No receipt?
Stores often require the receipt. Try a bank statement, but success varies. Go to Legal Aid Office Den Haag for help.
Exchanging gift cards?
Usually no, unless stated. Defects fall under consumer law.
Sale items in Den Haag?
'No exchange on sale' is fine if clearly indicated in advance.
Tips for Den Haag residents
Avoid hassle with exchange terms in Den Haag stores:
- Read in advance: Website or ask at checkout in central Den Haag.
- Keep receipt: Take a photo.
- Exchange promptly: Within the limit, ideally right away.
- Prove defect: Photos + receipt for BW 7:17.
- Stay polite: For more leniency.
- Escalate: In case of unreasonable refusal: Legal Aid Office Den Haag or District Court of Den Haag.