Role of the Mediator in Rental Disputes

The mediator plays a central role in rental disputes, but remains neutral and facilitative according to the Mediation Regulation. He may not give advice, only guide the parties towards an agreement. In rental problems such as arrears in maintenance or rent increases, the mediator structures conversations and ensures confidentiality pursuant to article 7:901 of the Dutch Civil Code. Qualification requires registration in the Mediators Register. Parties pay equally shared, unless otherwise agreed. Advantages: cost savings and speed compared to court proceedings. Disadvantage: no guarantee of agreement. In the rental sector, 70% of mediations are successfully resolved, according to recent KvK statistics. Tip: choose an MfN-registered mediator specialized in rental law. As a landlord, you prevent vacancy, as a tenant forced relocation. Confidentiality protects sensitive information, such as income details. In case of failure, parties can still litigate without disadvantage.