Notice Period for Telecom Subscriptions in Den Haag
As a resident of Den Haag, you want the flexibility to switch telecom providers. The notice period for telecom subscriptions is standardly one month, as stipulated in the Telecommunications Act. This applies to all Den Haag residents and provides clarity on costs and end dates. In this article for Den Haag residents, we explain your rights, with tips from local organizations such as the Juridisch Loket Den Haag.
Legal Rules for Cancellation
The Telecommunications Act (Tw), Article 7.4, states that since December 1, 2021, contracts may last a maximum of 24 months and the notice period is one month. This protects consumers in Den Haag from long-term commitments. The Civil Code (CC) (Articles 6:82 and 6:92) governs cancellations, while the ACM provides oversight. Unfair penalties are invalid (Article 6:248 CC). For disputes, you can approach the District Court of Den Haag.
Overview of Notice Periods by Service
Legally, one month is the standard in Den Haag. See this overview:
| Service Type | Notice Period | Max. Duration | Extra Info for Den Haag |
|---|---|---|---|
| Mobile | 1 month | 1 month after promo | Monthly cancellable after one year; number portability via ACM. |
| Internet/TV (fixed) | 1 month | 24 months | On moving within Den Haag: prorated installation costs. |
| Bundle (mobile + fixed) | 1 month | 24 months | Cancel entire package; check terms of KPN or VodafoneZiggo. |
| Prepaid | Immediate | - | No commitment, ideal for temporary residents. |
Providers like T-Mobile adhere strictly to this.
Your Rights and Obligations
Consumer Rights
- Maximum one-month notice period.
- Free cancellation via email, app, or phone.
- No penalties within minimum term; otherwise only remaining costs.
- Number portability mandatory (Opta rule).
Provider Obligations
- Confirmation within 1 business day.
- No misleading information on notice periods.
- Refund of overpaid amounts.
Your Obligations
- Submit cancellation with customer number (in writing/digital).
- Pay outstanding invoices.
- Return modem to avoid charges.
Practical Examples for Den Haag
Example 1: Mobile with Vodafone
You live in the Schilderswijk and cancel on October 1 for an end date of October 15. Pay until November 1, with number portability to new provider.
Example 2: Internet with KPN after Moving
After 12 months, move to Scheveningen: €200 penalty? Challenge at the Disputes Committee or District Court of Den Haag; only actual costs like installation.
Example 3: Tacit Renewal
After 24 months, monthly cancellable. Providers must notify you (CC Article 6:82).
Step-by-Step Cancellation
- Check contract via app or customer service.
- Cancel via official channels.
- Request confirmation with end date.
- Request number portability (6 weeks in advance).
- Check invoice; seek advice from Juridisch Loket Den Haag.
Model letters from ACM or ConsuWijzer are helpful. For assistance: Juridisch Loket Den Haag (Laan van Wateringsveld 62).
Frequently Asked Questions
Can I cancel immediately?
No, except for prepaid. One-month notice, unless provider fails. Check with Juridisch Loket Den Haag.
Provider ignores cancellation?
Send registered letter, then contact ACM or District Court of Den Haag (CC Article 6:265).
Penalty for early cancellation?
Only prorated; unreasonable penalties are void. Advice via Municipality of Den Haag or ConsuWijzer.
Bundle with other services?
Cancel telecom separately with one-month notice.
Tips for Den Haag Residents
- Keep everything: Confirmations and emails.
- Compare: Use Independer or Pricewise.
- Local advice: Juridisch Loket Den Haag for free help.
- Moving: Notify Municipality of Den Haag for address change.