bol.com Buyer Protection for Den Haag
bol.com Buyer Protection helps consumers in Den Haag who order products from third-party sellers via bol.com Plaza. It covers situations such as non-delivery, defects, incorrect products or fraud. This extra layer on top of your statutory rights applies exclusively to Plaza sellers, not to bol.com's own products. As a Den Haag resident, you benefit from this when shopping online from home.
What does bol.com buyer protection entail for Den Haag buyers?
For residents of Den Haag, bol.com Buyer Protection provides security for risks on the bol.com marketplace. For purchases from partner sellers, bol.com acts as intermediary. Problems? File a claim: bol.com refunds you and handles it with the seller, even if they are outside the Netherlands. This avoids cumbersome pursuits.
It is a voluntary service under bol.com's terms, which strengthens your statutory protection, such as conformity (arts. 7:17 and 7:46 DCC). It does not apply to bol.com products; use their warranty or right of withdrawal instead.
Statutory basis for bol.com buyer protection
bol.com's protection is based on Dutch consumer law, relevant for Den Haag courts:
- DCC Books 6 and 7: Sales rules; seller must perform (art. 6:246 DCC), termination possible for defects (art. 6:265 DCC).
- Art. 7:17 DCC: Products must meet expectations.
- EU Consumer Rights Directive (2011/83): 14-day withdrawal for online purchases (art. 6:230m DCC).
- Unfair Commercial Practices Act: Against misleading information.
bol.com's rules (on their website): claims up to 180 days, from €2, excluding digital or personal products. For disputes, you can go to the Den Haag District Court.
When to file a bol.com buyer protection claim in Den Haag?
File a claim for:
- Non-delivery: Paid, but nothing received on time.
- Incorrect product: Wrong color, size or specifications.
- Defective or damaged: Broken on arrival.
- Fraud: Fake seller.
Exceptions: Pickups, auctions, digital or 'as is' deals.
Rights and obligations for Den Haag buyers
Rights:
- Full refund including shipping costs.
- Fast processing: max. 5 working days.
- Help via chat and reporting system.
Obligations:
- Claim within 180 days.
- Provide evidence: photos, chats, track & trace.
- Return if required.
- No direct contact with seller outside bol.com.
Extra tip for Den Haag: If in doubt about your rights, call the Juridisch Loket Den Haag for free advice (088 900 5444).
Practical examples of bol.com buyer protection
Example 1: A Den Haag family orders wireless headphones (€50) from a Plaza partner. Defective on delivery: claim with photos, bol.com refunds €55 in 3 days.
Example 2: Dress (size M) is actually S. Description wrong: claim approved with return label.
Example 3: Book never delivered, no tracking. Immediate full refund.
Such a service makes online shopping from Den Haag worry-free.
Step-by-step guide to filing a claim
- Log in to bol.com.
- 'My orders' > select order.
- 'Report problem' > select reason.
- Upload evidence; review in 2-5 days.
- Approval: money or replacement.
Tip: Act quickly and use bol.com chat. If stuck: Juridisch Loket Den Haag.
Comparison of bol.com with other platforms
| Platform | Protection | Term | Exclusions | Payout |
|---|---|---|---|---|
| bol.com | Plaza protection | 180 days | Digital, as is | 5 working days |
| Amazon | A-to-z | 90 days | Handmade | 2 days |
| Marktplaats | No standard | - | - | - |
| Statutory | Conformity | 2 years | - | After termination |
Read more in our article on marketplaces.
FAQ bol.com buyer protection for Den Haag
Does it apply to bol.com's own products?
No, only Plaza. Use right of withdrawal or warranty. See right of withdrawal.
Claim rejected? What now?
Appeal via chat or ACM. If unfair: Den Haag District Court (sub-district section). Start at Juridisch Loket Den Haag. Keep everything.
For international sellers?
Yes, bol.com handles it, even outside EU.
Must I always return the product?
Often yes upon approval; bol.com sends label. Check terms.