Right of Withdrawal for Dropshipping in Den Haag
As a resident of Den Haag, the right of withdrawal for dropshipping allows you to cancel online orders free of charge within 14 days after delivery. This is especially important for dropshipping stores with deliveries from abroad and long waiting times, to minimize risks. Learn how this applies in the Den Haag region and what local support options are available.
Legal Basis of the Right of Withdrawal
The right of withdrawal is set out in Dutch Civil Code Book 6 (DCC), Title 3, Section 5.3, articles 6:230m to 6:230w. This implements the European Directive 2011/83/EU on consumer rights. For dropshipping webshops in Den Haag, the rules are the same as elsewhere: for distance sales online, you have 14 days to reconsider.
Key rules:
- Art. 6:230m DCC: Cooling-off period of 14 days from physical receipt by you or a designated person.
- Art. 6:230o DCC: Period starts only after delivery, not from order or payment.
- Art. 6:236a DCC: Delivery required within 30 days, otherwise you can terminate without using up cooling-off time.
In dropshipping scenarios, where Den Haag consumers often wait for shipments from Asia via third parties, delivery can take 4-8 weeks. The webshop bears full responsibility, not the foreign supplier.
How to Exercise the Right of Withdrawal for Dropshipping as a Den Haag Resident?
The process does not differ from standard online shops, but long delivery times make it more complex. The 14 days start upon receipt, so for a package arriving after 6 weeks, you still have cooling-off time.
Step-by-Step Guide to Withdrawal:
- Assess delivery date and condition within 14 days after delivery.
- Send a clear withdrawal statement (email, post, or model form).
- Return the item within 14 days of notification, at your expense (unless otherwise stated).
- Webshop refunds money within 14 days, including standard shipping costs.
Withdrawing before delivery: If delivery is delayed by more than 30 days (art. 6:236a DCC), you can terminate immediately—ideal for busy Den Haag residents.
Comparison: Standard Webshop vs. Dropshipping
| Aspect | Standard Webshop | Dropshipping |
|---|---|---|
| Delivery Time | 2-7 days | 2-8 weeks |
| Start of Cooling-Off Period | Upon Receipt | Upon Receipt (Delayed) |
| Pre-Delivery Withdrawal | Very Limited | Possible After >30 Days |
| Return Address | Often in NL | Must Be EU Address |
Practical Examples for Den Haag
Example 1: You buy an accessory on January 1 via dropshipping. It arrives February 15. Withdraw by March 1; webshop refunds, price drop irrelevant.
Example 2: Gadget late (after 35 days). Email: 'Termination due to delay.' Full refund, no return needed.
Example 3: Defective item after 6 weeks. Withdraw or claim warranty (art. 7:17 DCC). Webshop handles return with supplier.
Rights and Obligations in Den Haag
Consumer Rights:
- Free information on withdrawal before purchase (art. 6:230k DCC).
- Refund within 14 days.
- Termination for late delivery.
Your Obligations:
- Return item undamaged.
- Pay return shipping (except for 'free returns').
- Ship within 14 days of withdrawal.
Webshop Obligations:
- Transparency on delivery times and rights.
- Return address in NL/EU, or prepaid label.
- No refusal for unopened products on 'hygiene' grounds.
Frequently Asked Questions
Can I withdraw if the product is in transit?
Yes, terminate immediately if delivery >30 days (art. 6:236a DCC). Cooling-off starts later.
No NL Return Address?
Webshop must provide EU address, otherwise at their expense (art. 6:230q DCC). Use ACM template letter or contact Juridisch Loket Den Haag.
Does it apply to digital dropshipping products?
No for downloads if you consented to access (art. 6:230n DCC). Yes for physical items.
International Return Costs?
Yes, your expense, but no advance payment required. Keep receipts.
Tips for Den Haag Residents
Avoid hassle:
- Check terms and delivery times before ordering.
- Order from shops with NL address.
- For issues: Call Juridisch Loket Den Haag for free advice (also for disputes via District Court of Den Haag).
- Report rogue shops to Municipality of Den Haag or ACM.