Right of Withdrawal for Door-to-Door Sales in Den Haag

As a resident of Den Haag, the right of withdrawal for door-to-door sales gives you the option to cancel a doorstep purchase within 14 days without stating a reason. This protects residents of Den Haag from impulsive decisions during unexpected home sales visits, for example in neighborhoods like the Zeeheldenkwartier or Zuiderpark. Door-to-door sales, or canvassing, fall under off-premises contracts with a statutory cooling-off period to allow for thoughtful decisions.

What is door-to-door sales and when does the right apply in Den Haag?

Door-to-door sales means offering products or services at your home address in Den Haag by a seller not established at that location. Examples include door-to-door sellers of vacuum cleaners, energy deals or insulation in Den Haag neighborhoods. This article builds on our overview of door-to-door sales (sales at the door).

The right of withdrawal applies to off-premises contracts such as door-to-door sales. You have a 14-day cooling-off period starting from the purchase date or receipt of information, so you are not bound by a deal made under pressure.

Legal Basis of the Right of Withdrawal

The provisions are set out in Dutch Civil Code Book 6 (BW), Title 3, Division 5.3. Relevant articles:

Art. 6:230m BW: defines off-premises contracts, including door-to-door sales at home.
Art. 6:230o BW: establishes the 14-day cooling-off period.
Art. 6:230h BW: requires the seller to provide information on withdrawal, often via a model form.
Art. 6:230j BW: covers door-to-door specifics, such as confirmation within 7 days.

These rules implement EU Directive 2011/83/EU. Since 2014, doorstep sales have the same 14-day period as online shops.

How to Exercise the Right of Withdrawal in Practice?

Step-by-step overview:

Enter into the agreement: Seller provides a copy of the purchase agreement and withdrawal information.
Cooling-off period: 14 days from receipt of information or products.
Withdraw: Send an unequivocal statement (post, email, model form). For example: "I cancel the purchase of [product] on [date]."
Refund: Seller reimburses everything within 14 days, including shipping costs.
Return goods: At the seller's expense, unless otherwise agreed.

Example 1 from Den Haag: Ms. Jansen from the Regentessekwartier buys a €500 water filter at the door. After three days, she withdraws using the model form sent by registered mail. The seller processes the exchange and refunds immediately.

Example 2 from Den Haag: Mr. De Vries in Schilderswijk signs an energy contract. He withdraws within 10 days. Despite the seller's objections, he cites Art. 6:230o BW and receives a full refund.

Rights and Obligations upon Withdrawal

Your rights	Seller's obligations	Your obligations
14-day cooling-off without reason	Provide information on the right	Return products undamaged
Full refund within 14 days	Cover return shipping costs	Send withdrawal notice on time
No extra costs if unused	Supply model form	Retain proof of dispatch

Try products as you would in a store, but avoid damage. No information provided? The cooling-off period extends to 12 months!

Exceptions for Den Haag Residents

Not every doorstep purchase qualifies:

Purchases under €50 (unless specified).
Custom-made items (such as Den Haag curtains).
Hygiene products with broken seal (e.g., lingerie).
Transport or hospitality contracts.

Review the purchase agreement carefully.

FAQ on Door-to-Door Sales in Den Haag

Do I need to give a reason when withdrawing?

No, a brief statement suffices, such as on the model form.

No model form received?

Cooling-off starts upon receipt of information, up to 12 months + 14 days. Request it.

Can I withdraw after delivery?

Yes, within 14 days. Return shipping at seller's expense.

What about telephone door-to-door sales?

Also applies to off-premises telephone offers.

Tips for Residents of Den Haag

Always read the purchase agreement thoroughly and request the cooling-off period.
Send withdrawal by registered mail for proof.
Keep all documents.
Problems? Report to ACM, Juridisch Loket Den Haag or Den Haag District Court. The Municipality of Den Haag also offers information on their website.
See also: Consumer Purchase and Cooling-Off Period.

Unsure? Call Juridisch Loket Den Haag for free advice or contact Arslan Advocaten. We assist residents of Den Haag with their rights.

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