The procedure at the housing association complaints committee: step by step
Submitting a complaint to the housing association complaints committee follows a clear procedure to efficiently resolve your dispute with the landlord. First, you must submit the complaint in writing to your housing association. Use the standard form on their website or by post. Include facts, dates, and supporting documents such as photos of defects or correspondence.
Step-by-step plan for success
- Step 1: Report the complaint to the housing association (response period: 6 weeks).
- Step 2: If no solution, forward to the committee (within 10 weeks).
- Step 3: Hearing: you and the landlord are heard (usually within 4 weeks).
- Step 4: Decision: non-binding advice or binding ruling, within 6 weeks after the hearing.
The committee handles complaints free of charge and impartially. For urgent matters, such as urgent maintenance, an expedited procedure applies. After the decision, you may go to the Rent Disputes Committee or the court if necessary. Keep an eye on deadlines to preserve your rights. Always consult the specific regulations of your housing association for nuances.