Wlz Client Support in Den Haag

Wlz Client Support in Den Haag

Wlz Client Support provides residents of Den Haag with free and independent assistance in making choices regarding long-term care under the Long-Term Care Act (Wlz). It helps with applications for care indications at the CIZ, care plans, and disputes with local care providers, ensuring you know your rights in the region.

What does Wlz client support entail in Den Haag?

Under the Long-Term Care Act (Wlz), residents of Den Haag with a permanent, intensive care need are entitled to care, such as in a nursing home in Den Haag or at home with intensive support. Wlz Client Support offers neutral guidance for difficult decisions, such as applying for a Wlz indication at the CIZ, drawing up a care plan, or lodging an objection against decisions. In Den Haag, many care providers work together with Zorgkantoor Haaglanden.

This assistance is separate from care providers and care offices, ensuring impartial advice. Think of explanations about local care options in neighborhoods like Scheveningen or Zuiderpark, help with paperwork, or mediation in conflicts with a Den Haag home care organization.

Legal basis and local implementation

The foundation is the Quality, Complaints and Disputes in Healthcare Act (Wkkgz), articles 3.1 to 3.7. Wlz care providers in Den Haag must offer this free support. The Wlz (article 3.1.1) regulates indications via the CIZ, with client support for applications and objections. The Client Rights in Healthcare Act (Wcz) guarantees access to information and participation.

In Den Haag, you can turn to the Juridisch Loket Den Haag for additional advice. This support is always free, confidential, and accessible, expanding on general client rights.

When are residents of Den Haag entitled to Wlz client support?

You are entitled to it if:

• You are applying for or have a Wlz indication via Zorgkantoor Haaglanden.
• You receive care from a local Wlz provider, such as home care in Laakkwartier or intramural care.
• You are an informal caregiver for a Wlz client in Den Haag.

It covers all stages: from application to the end of care. Even without an indication, it provides help from the outset.

Practical example from Den Haag

Consider Mrs. De Vries (78 years old) from Den Haag's Segbroek neighborhood, who falls and ends up in HMC Westeinde. Doctors refer her to the CIZ. Through client support, she learns about the procedure, options such as home care via Zorgkantoor Haaglanden or a nursing home in the city, and how to express her preference to remain at home. Without this, she might have accepted unsuitable care.

Rights and obligations in Den Haag

Rights:

• Free assistance from an independent supporter.
• Full confidentiality, with no sharing without your consent.
• Independence: no connection to your Den Haag care provider.

Obligations:

1. Make an appointment in good time via local channels.
2. Provide accurate information.
3. Follow recommendations, but make your own decisions.

How to request it in Den Haag?

Via your GP, care provider, or directly through organizations such as:

• Regional access points via Zorgkantoor Haaglanden.
• Juridisch Loket Den Haag for Wlz advice.
• CIZ portal or local client councils.

Step-by-step guide:

1. Contact your care provider, GP, or Zorgkantoor Haaglanden.
2. Describe your situation in Den Haag.
3. Expect contact within 5 working days.

Differences with Wmo and Zvw in Den Haag

Wlz client support focuses on intensive care, unlike:

Support	Wlz	Wmo (Municipality of Den Haag)	Zvw
Target group	Permanent 24-hour care	Aids, day activities	Short-term care
Provider	Zorgkantoor Haaglanden/CIZ	Municipality of Den Haag	Health insurer
Costs	Free	Free (with own contribution)	Via policy
Example	Nursing home in Den Haag	Home care via municipality	GP at Westeinde

More about Wmo in Den Haag or Zvw rights.

Frequently asked questions for Den Haag

Is it free in Den Haag?

Yes, always free under the Wkkgz; no own contribution required.

Can I choose?

Yes, from options offered by Zorgkantoor Haaglanden or independents like Juridisch Loket Den Haag.

Disagree with the indication?

The supporter assists with an objection at the CIZ (within 6 weeks); appeal to the District Court of Den Haag.

For family?

Yes, informal caregivers in Den Haag receive assistance.

Tips for residents of Den Haag

• Start early with care questions in your neighborhood.
• Keep notes for any disputes.
• Combine with Juridisch Loket Den Haag or patient organizations.
• In a crisis? Call Zorgkantoor Haaglanden or the CIZ helpline at 0800-1234.

For advice: contact Juridisch Loket Den Haag or local specialists.

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